Frequently Asked Questions

HandySave is a mobile app that helps you save money on everyday purchases. When you buy gift cards through our app, you earn instant cashback - typically between 2% to 10% depending on the retailer. The gift cards work exactly the same as buying directly from the store, but you pay less!

Signing up is quick and easy:

1. Download the HandySave app from the App Store
2. Open the app and tap "Create Account"
3. Enter your email address and create a password
4. Verify your email with the 6-digit code we send you
5. Start saving!

Yes! HandySave is completely free to download and use. There are no subscription fees, no hidden charges, and no minimum purchase requirements. You simply earn cashback on every gift card you buy.

When you buy a gift card through HandySave, we purchase it from the retailer at a small discount. We pass most of that discount back to you as cashback. For example, if you buy a £50 Amazon gift card with 5% cashback, you pay £50 and get £2.50 added to your HandySave wallet.

We partner with over 100 popular UK brands including:

• Supermarkets: Tesco, Sainsbury's, Asda, Morrisons
• Shopping: Amazon, ASOS, John Lewis, Argos
• Food & Drink: Costa, Starbucks, McDonald's, Nando's
• Entertainment: Netflix, Spotify, PlayStation, Xbox
• Travel: Uber, Hotels.com, Airbnb
• And many more!

Cashback rates vary by retailer, typically ranging from 2% to 10%. Some brands offer special promotions with even higher rates. The current cashback rate is always displayed clearly on each gift card in the app.

Gift card expiry dates vary by retailer but are typically 12-24 months or longer. The expiry date is clearly shown before you purchase. Most major retailers like Amazon, Tesco, and Costa have very long expiry periods.

We accept all major payment methods including:

• Debit cards (Visa, Mastercard)
• Credit cards (Visa, Mastercard, Amex)
• Apple Pay
• Google Pay

All payments are securely processed and protected by bank-level encryption.

You can withdraw your cashback balance directly to your UK bank account at any time. Simply go to your wallet in the app, tap "Withdraw", enter the amount, and confirm your bank details. Withdrawals typically arrive within 2-3 business days.

Yes, the minimum withdrawal amount is £5. This helps us keep transaction costs low so we can offer you better cashback rates. You can also use your cashback balance to purchase more gift cards.

Absolutely. We take security very seriously:

• All data is encrypted using bank-level 256-bit SSL encryption
• We never store your full card details
• Payments are processed by PCI-DSS compliant payment providers
• Your account is protected by secure password and email verification

Our support team is here to help! You can reach us at:

• Email: enquiry@handysave.co.uk
• In-App: Tap the Help icon in the app

We aim to respond to all enquiries within 24 hours.

If you experience any issues with a gift card you've purchased, please contact our support team immediately. We'll investigate and resolve the issue as quickly as possible. In most cases, we can issue a replacement or refund within 48 hours.